The agreement covering plans, processing, and billing

1. Service overview

NULX provides video upload, storage, playback, and management workflows for business teams.

2. Accounts and access

Account information must be accurate and must not impersonate other people or organizations. NULX does not use passwords to sign you in - you sign in with a one-time emailed code (only a hashed, expiring digest of it is ever stored) or with Google sign-in.

3. Content responsibility

Customers are responsible for uploaded content and must not upload unlawful or infringing material.

4. Fees and plan limits

Some services are paid. Public plans show monthly included encoding and storage-connection limits on the pricing page and in account settings. Automatic captions are metered by source-video duration when enabled. Customers may configure HMAC-signed webhook endpoints for upload and transcoding events.

5. Plan changes

Plan changes are handled by our team via /contact. A plan change takes effect immediately (the same day), and your bill for that period is prorated by day between the old and new plan's base fee.

6. Payment failure and account status

If a billing statement remains unpaid 14 days after it is finalized, we mark it overdue and send a reminder to your billing email. If it remains unpaid for a further 7 days (21 days total), your account is marked past due and new uploads are suspended until payment is received; existing playback and embeds are not affected by this status alone. Paying the outstanding statement automatically restores your account to active status.

7. Billing & refunds

Public BYO-plan charges combine the plan fee, encoding beyond included hours, and automatic-caption usage explicitly enabled by the customer. Cloudflare bills customer R2 storage and operations directly; those costs are not added to the NULX statement. Refund requests for billing errors may be submitted within 30 days through /contact and are processed to the original payment channel or by bank transfer. Statement disputes must be raised within 60 days.

8. Cancellation and data deletion

You can cancel your account from account settings. Cancellation stops new uploads and write actions but does not automatically delete data. Submit a separate request through /contact if deletion is required; after verification, we provide the scope and expected completion date. Take down public embeds before cancellation if they must stop immediately.

9. Service availability

The service is currently provided "as is" and "as available". We do not currently offer a formal service-level agreement (SLA) with uptime credits; if that changes, this section will be updated to reflect the specific commitment. We are not liable for interruptions caused by force majeure or broader infrastructure failures beyond reasonable control.

10. Governing law

Creating a free account does not start a paid service. A paid plan is provisioned by our team after a request through /contact, where the applicable price and payment conditions are agreed. Customers needing a separate agreement can contact us to review terms.