The support we actually provide today
NULX does not currently provide a formal uptime SLA or service credits. This page states the support actually offered today.
Effective
Support hours and first response
Email-first support is available weekdays 09:00–18:00 KST. We target a first response within 12 business hours; this is a receipt and next-step target, not a resolution deadline.
Incident and maintenance communication
Material incidents and planned maintenance are communicated on the site or by email when practical. 24/7 emergency support and uptime credits are not currently offered.
Support channels
Include the account email, time of occurrence, affected screen, and reproduction steps to help us investigate.
- Email: contact@nulx.dev
- Web contact form
Responsibility boundaries
Customer storage, internet providers, payment, email, and caption vendors can affect service behavior under their own status and terms. We separate NULX-controlled incidents from external dependencies in our response.